Salesforce support told me they are ‘certain’ a fix is coming. Neither organization has taken any action in over 120 days. To compound the issue, Microsoft has also not responded with a hotfix. Update – Salesforce refuses to fix the issue below. Salesforce support knows nothing about when this will be fixed on either side (SF or Microsoft), so don’t waste your time. If it still doesn’t show up, do a full Online Repair of Office365. “C:\Program Files\Common Files\Microsoft Shared\ClickToRun\OfficeC2RClient.exe” /changesetting Channel=Targeted “C:\Program Files\Common Files\Microsoft Shared\ClickToRun\OfficeC2RClient.exe” /update userĪfter the downgrade completes, you may need to repair the toolbar using its installer package. Open CMD as admin while logged in as the user: The only fix I have found at this time is to downgrade Office to the Semi-annual channel version 1908 (11929.20516) The toolbar will continuously spin after Office automatic updates complete on Salesforce For Outlook v3.4.7.16. Update – Salesforce’s latest issue is caused by Office365 version 8.20332. Registry: HKEY_CURRENT_USER\Software\Microsoft\Office\16.0\Outlook\OptionsĬhange the BrowserEmulationModeConfig to 3 It seems to fix the problem without requiring that the Office version is rolled back to semi-annual.
Update – A reader provided the following registry fix to resolve the issue shown below. If it ain’t broke, don’t click that banner! If you disable the messages, they still arrive. ^ I’m told that the setting to not display upgrade messages to end-users is broken on. Review the appropriate log file for details. Contact Salesforce Customer Service or install Salesforce For Outlook again: Unable to access your Outlook data. I’m working to investigate the root-cause:Īn error occurred during the upgrade. Exchange Integration, January 27, 2021). Recently we discovered that in order to enable the add-in there is an additional, hard to find setting that’s needed for it to work properly. It is literally a ‘hidden’ requirement - one that we’ll uncover here.įor a recent CRM deployment, we followed the standard setup procedure, but users were not able to login to Acumatica from the Outlook Add-in. This led us to uncover this hidden gem under access rights. Go to User Security > Access Rights by Screen. On the left pane, scroll down to the bottom of the second level and open the Hidden node. On the third level, select Outlook Add-in Read Mode (OU.20.10.00) to view and edit the access rights of the available roles on the right pane. After you set up the access rights here your users will be able to login from the Outlook Add-in.Update – Some readers reported the error below. If you follow CNS’ engineering blogposts, you know that we took a detailed look at the Outlook Add-in (check out Setup Outlook Integration in Acumatica Cloud ERP, SeptemIntegration with Acumatica: Outlook Add-in vs.
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